CPSCRecall 27004Electronics & appliances
What to do
Repair
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Contact (CPSC): Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.
Hazard
Why it was recalled
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
Incidents and injuries (CPSC): The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
Is it yours? Products and codes
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
Urban Arrow Cargo Electric Bikes
- Quantity
- About 1,032 (In addition, about 134 were sold in Canada)
Where it was sold (CPSC): Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
More photos from CPSC
Recalled Seat Post with two silver bolts 
Replacement Seat Post
About this record
- Issued by
- U.S. Consumer Product Safety Commission
- Firm
- Gazelle USA
